AMIN BARKAT ALI

B.COM, MBA (IT), CCNA

250 Webb Drive, Unit 315, Mississauga Ontario, L5B 3Z4

OBJECTIVE: A challenging position utilizing abilities developed through experience and education, with opportunity for professional growth based on performance.

PROFESSIONAL QUALIFICATION:

• January 6, 2008, Certified Royal Bank of Canada Anti-Money Laundering & Anti-Terrorist Financing Awareness Training.
• 2006 CISCO Certified Network Associate (CCNA)

·      2002-2003               Preston Institute of Management Science & Technology                            Karachi,  Pakistan

Masters in Business Administration with majors in Information Technology.

ACHIEVEMENTS

• Valued for integrity, building of owner’s trust and relationship.
• Acted as a Project Manager in the implementation of Network Infrastructure including Email Server, ISA Server and Windows based application server.
• Created an online presence for Jubilee Corporation.
• Developed a Costing program for company’s products.
• Developed database architecture for input of customer’s information.
• Developed usage policies and procedures for all computer hardware and software equipments.

PROFESSIONAL EXPERIENCE:

May 07 – to date               ROYAL BANK OF CANADA (RBC) Financial Group              Toronto, Ont                                                                                                                                    

Technical Support Analyst

·         Provide first line technical support for internal and external clients.

·         Maintain 2000+ Windows 2000/2003 and NT Servers on IBM platform.  

·         Responsible for updating all the Security Patches, Bios, Firmware, drivers and Antivirus updates.

·         Support Production Environment, including all Windows based application servers for business units and MS SQL,

·         ISA, Exchange, Terminal servers, Virtual servers and IIS Servers.

·         Support of all Windows-based Intel servers managed by the Ontario & Guelph Computing Centers (i.e. OCC & GCC) and RBC worldwide operations infrastructure.

·         Conduct asset Management of equipment and perform server checklists.

·         Support Windows Networking.

·         Maintain and resolve server level 2 trouble tickets (includes Network, Hardware and Software issues, Blue Screen errors, OS related errors etc.)

·         Administer and Maintain Tivoli Storage Manager clients.

·         Perform Backups and Restores using Tivoli and Microsoft.

·         Utilize Tivoli console and Peregrine Service Centre ticketing system.

·         Implement all the activity records provided by Change Management and Problem Management teams

March 07 till Oct 07               Group 4 Securicor (G4S)                                                        Toronto, Ont

Data Entry Operator (Part time)

·         Processed envelopes, cheques, coins, non-negotiable items, empty envelopes.

·         Verified & balanced debit and credit transactions.

·         Generated US Dollar cheque reports, adjustment item report, sell to inventory.

Feb 2007 to May 2007                 ROYAL CANADIAN STEEL                                           Brampton, Ont

Technical Support Officer
 

• Installing and configuring computer systems and servers (Windows XP/2000/2003)
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Maintaining a secure, reliable and virus-free networked computer environment.
• Perform hardware and software upgrades in order to ensure compatibility and license compliance.
• Providing network support (server backups, network cabling, network and system security, account creation, email, software installs and troubleshooting)
• Providing support documentation, including procedural documentation;
• Through diagrams and written instructions to repair a fault or set up a system;
• Supporting new applications.
• Attending training programs and conducting research for system requirements for updates.
• Participated in group discussions with managers and staff to provide a high standard of customer service

Jan 2007 To Feb 007        VOLT INFORMATION SCIENCE (VMC Group)                      Etobicoke, Ont

Technical Support Trainee

• Received training as technical support for Microsoft Windows Vista.
• Provided assistance to customers using products & services.
• Handled customer complaints, troubleshooting, installation issues via telephone/ e-mail.
• Performed recording keeping of discussions or correspondence with customers.
• Visited customers to provide a one-to-one service.
• Developed feedback or complaints questionnaire for customers.
   

2000 TO 2006                                JUBILEE CORPORATION                                               Karachi, Pakistan

Jubilee Corporation is a leading Engineering Organization, dealing in Low Voltage Switchgear Products, Factory /Building Automation Components and Control Products.

2004 – 2006               Technical Support Officer                              

• Monitored Computer Server (INTEL), Workstations and all Network Related issues (Email Server, ISA Server, Remote Server, Backup Server)
• Monitored the installation, configuration of new hardware and software as and when required.
• Ensured that all hardware firmware and OS service packs and patches are up to date.
• Evaluated all the systems to determine if system utilization can be further improved and recommended infrastructure planning and design for the company.
• Ensured completion and closure of user requests on time.
• Ensured that the technical requirements of a project are feasible and produce technical design documents are with document standards when required.
• Ensured daily Backup, Recovery and offsite Media Storage for data integrity.
• Conducted research and provided recommendations on emerging products, services, protocols, and standards in support of systems software procurement and development.
• Designed a distribution system for incoming regular mails & other materials and coordinated the flow of information with other internal departments.
• Coordinated with data administrators for database systems for our consultants, dealers and importers using in-house program applications.

• Designed and restructured Inventory and Accounts Software with Department Heads.
• Provided training and support to all internal IT staff for network services and business systems operations.
• Coordinated with Directors in ordering, invoicing, quotations, providing annual sales reports, analyzing market reports, forecasting with foreign suppliers as well as managing inventory levels

2000 – 2004                   System Administrator

• Installed computer hardware, software, drivers etc.
• Monitored and troubleshoot Backup Systems.
• Developed and maintained computer server, workstation, network equipments and licensing inventory.
• Maintained Cisco Infrastructure Switches and assisted with troubleshooting network problems.
• Created and maintained close accounts and security groups.
• Maintained, configured and build Windows IIS server, DNS, SMTP, DHCP and FTP servers,
• Maintain configure and build our internal File and print and email servers
• Created and maintained documentation of server and database environment.
• Managed and deployed Windows security patches and Antivirus to servers and workstations.
• Created and managed user accounts, network permissions on files and folders.
• Maintained control records for logging traffic.

SKILLS:

10 years of solid PC/Server Hardware, Software, System and Networking experience.

• Microsoft Windows 2000/2003/XP, Vista
• Exchange Server 2003
• Outlook 2003/2007
• Lotus Notes
• Network LAN/WAN
• Application support
• VPNs (hardware and software)
• Windows Active Directory
• Visio
• Router 2600
• RAID solutions, 3rd party  
• TCP/IP
• HTML
• Norton Antivirus

References to be furnished upon request.